T53RXBYD6FDSATXT

T53RXBYD6FDSATXT

SKU Summary

Product SKU ID: T53RXBYD6FDSATXT

Product Family: AWSSupportBusiness

SKU Attributes

Attribute Value
Servicecode AWSSupportBusiness
Location Any
Location Type Other
Usagetype Dollar
Operation
Account Assistance Access to Customer Service
Architectural Review Not included
Architecture Support Contextual guidance based on your use-case
Best Practices Access to full set of Trusted Advisor checks
Case Severityresponse Times Normal: < 12 hours, Low: < 24 hours
Customer Service And Communities 24x7 access to customer service, documentation, whitepapers, and support forums
Included Services All AWS services except Support
Launch Support Infrastructure Event Management (Available for additional fee)
Operations Support Not included
Proactive Guidance Not included
Programmatic Case Management AWS Support API
Technical Support 24x7 access to Cloud Support Engineers via email, chat & phone
Thirdparty Software Support Interoperability & configuration guidance and troubleshooting
Training Not included
Who Can Open Cases Unlimited contacts/Unlimited cases (IAM supported)
Last modified August 7, 2021