T53RXBYD6FDSATXT
T53RXBYD6FDSATXT
SKU Summary
Product SKU ID: T53RXBYD6FDSATXT
Product Family: AWSSupportBusiness
SKU Attributes
Attribute | Value |
---|---|
Servicecode | AWSSupportBusiness |
Location | Any |
Location Type | Other |
Usagetype | Dollar |
Operation | |
Account Assistance | Access to Customer Service |
Architectural Review | Not included |
Architecture Support | Contextual guidance based on your use-case |
Best Practices | Access to full set of Trusted Advisor checks |
Case Severityresponse Times | Normal: < 12 hours, Low: < 24 hours |
Customer Service And Communities | 24x7 access to customer service, documentation, whitepapers, and support forums |
Included Services | All AWS services except Support |
Launch Support | Infrastructure Event Management (Available for additional fee) |
Operations Support | Not included |
Proactive Guidance | Not included |
Programmatic Case Management | AWS Support API |
Technical Support | 24x7 access to Cloud Support Engineers via email, chat & phone |
Thirdparty Software Support | Interoperability & configuration guidance and troubleshooting |
Training | Not included |
Who Can Open Cases | Unlimited contacts/Unlimited cases (IAM supported) |
Last modified August 7, 2021