T53RXBYD6FDSATXT
T53RXBYD6FDSATXT
SKU Summary
Product SKU ID: T53RXBYD6FDSATXT
Product Family: AWSSupportBusiness
SKU Attributes
| Attribute | Value |
|---|---|
| Servicecode | AWSSupportBusiness |
| Location | Any |
| Location Type | Other |
| Usagetype | Dollar |
| Operation | |
| Account Assistance | Access to Customer Service |
| Architectural Review | Not included |
| Architecture Support | Contextual guidance based on your use-case |
| Best Practices | Access to full set of Trusted Advisor checks |
| Case Severityresponse Times | Normal: < 12 hours, Low: < 24 hours |
| Customer Service And Communities | 24x7 access to customer service, documentation, whitepapers, and support forums |
| Included Services | All AWS services except Support |
| Launch Support | Infrastructure Event Management (Available for additional fee) |
| Operations Support | Not included |
| Proactive Guidance | Not included |
| Programmatic Case Management | AWS Support API |
| Technical Support | 24x7 access to Cloud Support Engineers via email, chat & phone |
| Thirdparty Software Support | Interoperability & configuration guidance and troubleshooting |
| Training | Not included |
| Who Can Open Cases | Unlimited contacts/Unlimited cases (IAM supported) |
Last modified August 7, 2021