H523M4KWZBFZM8WY
H523M4KWZBFZM8WY
SKU Summary
Product SKU ID: H523M4KWZBFZM8WY
Product Family: AWSSupportEnterprise
SKU Attributes
| Attribute | Value |
|---|---|
| Servicecode | AWSSupportEnterprise |
| Location | Any |
| Location Type | Other |
| Usagetype | Dollar |
| Operation | |
| Account Assistance | Assigned Support Concierge |
| Architectural Review | Access to a Well-Architected Review delivered by AWS Solution Architects |
| Architecture Support | Consultative review and guidance based on your applications |
| Best Practices | Access to full set of Trusted Advisor checks |
| Case Severityresponse Times | Critical: < 15 minutes, Urgent: < 1 hour, High: < 4 hours, Normal: < 12 hours, Low: < 24 hours |
| Customer Service And Communities | 24x7 access to customer service, documentation, whitepapers, and support forums |
| Included Services | All AWS services except Support |
| Launch Support | Infrastructure Event Management (Included) |
| Operations Support | Operational reviews, recommendations, and reporting |
| Proactive Guidance | Designated Technical Account Manager |
| Programmatic Case Management | AWS Support API |
| Technical Support | 24x7 access to Sr. Cloud Support Engineers via email, chat & phone |
| Thirdparty Software Support | Interoperability & configuration guidance and troubleshooting |
| Training | Access to online self-paced labs |
| Who Can Open Cases | Unlimited contacts/Unlimited cases (IAM supported) |
Last modified August 7, 2021